FAQ’S and Policies



Do you offer gluten free options? Can you accommodate allergies or dietary restrictions?

Yes. Your server can guide you through the options available and our kitchen will take care to address your concerns.

Please let us know about your concerns when you make your reservation.



Do you take large groups?

Yes. Our largest group availability is 6 guests, with limited available slots.

Larger groups (over 6 people) are required to provide a credit card to secure the reservation. Confirmation of the final number is required 48 hours in advance. Failure to do so will result in the reservation being cancelled and subject to a cancellation fee.

Cancellations with less than 48 hours’ notice and no shows are subject to a $250 cancellation fee which will be forwarded as a $200 gift certificate.

Separate reservations may not be combined to accommodate groups and are subject to cancellation.



How do I make a reservation?

We take reservations over the phone after 4:00pm

204-477-5544

Or online via our website



How do I make changes to my reservation?

Please login to your Open Table account to make any changes to your reservation. If you need assistance, please call us at the restaurant.



Do you accept walk-ins?

Yes. However, as a small restaurant that can fill very quickly it is always best to reserve or call in advance.



What is my dining time?

We allocate a seating time of 2 hours per reservation time. We kindly ask that you’re mindful of your time as a courtesy to our other diners.



Do you accommodate seating preferences?

We will do our very best to accommodate seating requests. However, we do not guarantee seating at specific tables.



Do you offer complimentary desserts for birthdays or celebrations?

We do not offer complimentary desserts, however, we do offer a good variety of choices on our dessert menu. Most portions are suitable for sharing.

Please be sure to let our service team know of any special occasion so we can ensure it is recognized.



Do you offer takeout or delivery?

Yes. We offer our entire menu for takeout. Please call the restaurant after 4:00 pm to place an order. The amount of takeout orders and pick up times are contingent on how busy the dining room is.

We offer a limited menu for delivery. Delivery orders cannot be made over the phone, they must be placed through our website.



Can I message you on Instagram to make a reservation?

We do not accept reservations or inquiries via direct message on Instagram or any social media.



Do you have a Private Dining Room?

Unfortunately, we do not have a private dining room. For inquiries regarding booking the entire restaurant please email the restaurant.



Do you allow children in the dining room?

Yes, children are welcome in the dining room. We do not have alternate menus so we recommend checking our current dinner menu online to make sure your young guest will have something they can enjoy.

Please include children/infants in party size when making your reservation.

We do not have high chairs or booster seats.



Can we bring in our own dessert or wine? Decorations?

We offer a wine corkage fee of $40 per 750ml.

You can bring your own dessert, however it is subject to $4 per person fee.

We kindly ask our guests to not bring decorative items into the restaurant unless approved by management.



Do you sell Gift Cards?

Physical Gift Cards can be purchased at the restaurant after 4pm.

E-Gifts can be purchased through our website.

https://cafecarlo.ackroo.net/en/gifts/new
For bulk sales please email or call the restaurant for assistance.